Grievance Officer
Version 2026-10-19.1 · effective 19 October 2026
Draft under legal review. Items in [brackets] are being confirmed before launch.
If you have a complaint about content, your account, a moderation decision or your personal data, our Grievance Officer will handle it.
Contact
Terala Shiva Kumar
[Legal entity name, to be confirmed], [Registered address in India, to be confirmed]
grievance@cosmicduos.in
Signed in? You can also use the form in Your data, which lets you follow its status.
What to include
- What happened, and when.
- The random name of anyone involved, if any (never send us message screenshots with personal details).
- What you would like us to do.
How quickly we respond
We acknowledge your complaint within 24 hours and resolve it within 15 days. Reports of sexual content or impersonation are acted on within 24 hours.
If you are not satisfied with our answer, you can appeal to the Grievance Appellate Committee for content and account decisions, or complain to the Data Protection Board of India about your personal data.